- Which payment methods do you accept?
We currently accept card payment, bank transfer and PayPal.
- How long will my graphics take once ordered?
Once the order is placed, the designers will work through in the order that they are received. We aim to attend to each order within 1-3 days. (Lead time may vary during busy periods, however you will be notified of this). After you approve the graphics, they are usually printed the same evening and go through the production line. UK mainland orders are shipped using a next day 24 hour service (couriers can experience delays which is unfortunately out of our control). Orders to overseas may take 2-5 working days depending on location.
- I can't find a particular product on your website, can you produce this?
Due to the amount of customisation and variation possible, we cannot provide images of every combination. If there is a product you cannot see or are looking for us a specific design then please get in touch and we'll be happy to assist.
- Can you fit my graphics?
We can offer a fitting service. This currently is £15 per graphics kit. If you are looking to fit the graphics yourself but are struggling then we include fitting instructions in each packet located on the reverse of the header card. If you have lost or discarded this then please contact us for new instructions.
- I have found a fault/issue with my graphics, what can you do about this?
At Spiral Graphics we always aim for 100% customer satisfaction. If on the rare occasion there is a fault or issue with your graphics then please contact us at firstname.lastname@example.org - Please include images and or a detailed explanation of the issue at hand. We will then rectify the problem is the most efficient way possible.
- Which logos can't you print?
We are not licensed to print most energy drink company logos i.e. RedBull, Monster, Rockstar and also Husqvarna.
- I have accidentally placed an order, how can I get refunded?
Simply get in touch via email (email@example.com) or call us on (01257 237740) and we will promptly issue a refund.
- Which materials do you use?
We use only the highest quality print vinyl and over-laminate produced by Substance Incorporated
- Has my order been shipped yet?
Once your order has been shipped you will receive confirmation via email and text message. The courier will also be in touch to provide details of your delivery.