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FAQ’s Frequently Asked Questions

Ordering

Can I pay with my Credit Card?

Yes, of course you can! We have a secure credit card terminal that is integrated with our website. Follow the checkout process to the payment section and it will be the default option.

Can I pay with PayPal?

PayPal integration is currently being worked on. We can send you a PayPal invoice if you prefer this, just contact us before making your order.

Shipping & Delivery

Can you ship to my country?

SpiralGFX ship all of our products worldwide! So yes, we can ship to you! There may be some exceptions to the norm, in terms of delivery times and customs clearance, but if you think you may be in such an area, please contact us and we will help you through the order process.

How long will it take for my parcel to arrive?

United Kingdom deliveries are generally next day after dispatch.

United States deliveries are 3-5 business days from dispatch.

European deliveries are 1-3 business days from dispatch.

Worldwide orders can take up to 14 days, but usually arrive within 5-7 days.

The Design Process

How long will my order take to process

When we receive an order, it is put into a first-come, first served list. This list is executed in date order and one of our designers will process this. You will receive an email from the designer explaining that the order has began and entered the design stage. It can take anywhere from 20 mins to a couple of hours for your first design approval to be delivered to your inbox. Changes there after will take additional time, and you will be notified of this at the time.